Samsung Explains Note7 Failure, Promises to Do Better
Samsung Electronics on Monday announced that it has developed new quality assurance protocols to ensure that it won’t have a repeat of the catastrophic issues that plagued its Galaxy Note7 handsets. The company last fall issued a universal recall after several of the devices caught fire or exploded.
In one incident, a Southwest Airlines flight had to be evacuated in Louisville, Kentucky, after a Samsung Galaxy Note7 caught fire and produced thick smoke on an aircraft. Samsung initially blamed the problem on an “isolated” faulty battery cell issue, before opting to issue a general recall of the device.
Samsung has reaffirmed that the design and production of the batteries caused the problems — not the hardware or software — but the company has acknowledged that it should have done more to ensure that the batteries could not overheat and cause fires. It has enlisted a group of external advisors to provide clear and objective perspectives on battery safety and innovation.